Choosing the right computer for your business is crucial. Here's our perspective on the matter, based on years of experience in IT management.
Why We Recommend Carbon Systems
We've found Carbon Systems computers to be reliable and efficient for our clients:
- Comprehensive Warranty: Three-year coverage for most issues that may arise.
- Rapid Replacements: Second-day air replacement for warranty-related repairs, minimizing downtime.
- Pre-Configuration: When ordered through us, the computer arrives ready for your Microsoft 365 environment.
Client-Purchased Computers: What to Consider
If you choose to purchase your own computer, here are some important points to keep in mind:
- Remote Support: We continue to provide remote support for software issues on all Baseline-covered devices, including client-purchased machines.
- Hardware Issues:
- For hardware failures or warranty claims, you'll need to manage these directly with the manufacturer.
- This process can be time-consuming and may lead to extended periods without a working device.
- Our team can't intervene directly with other manufacturers for hardware issues.
- Initial Configuration:
- The computer won't be pre-configured for your environment.
- We'll need to schedule a remote session to set up the device for your Microsoft 365 environment.
- This process may take more time compared to our pre-configured options.
- Warranty Services: Most manufacturers don't offer the rapid replacement service that Carbon Systems provides, potentially leading to longer downtimes if issues occur.
Minimum Specifications for Client-Purchased Computers
If you're buying your own computer, we require these minimum specifications:
- Windows 11 Professional
- 16GB RAM or more
- Intel Core i5 processor or better
- 256GB storage or more
Our Perspective
While we're happy to support whatever choice you make, we recommend our pre-configured options for several reasons:
- Machines are ready to use immediately.
- You get comprehensive support, including for hardware issues.
- Potential for reduced downtime with rapid replacement services.
The choice is yours: our recommended, ready-to-go option, or the self-purchase route with its own considerations. We're here to support you either way and ensure your technology aligns with your business needs.