As a software maker, it's rare you'll hear customers ask for fewer features, fewer options, or really any degree of less software. The customers you'll hear from are the people who want more. And if you juuuust add that one extra thing (or ten!) they'll stay or they'll signup or they'll upgrade or they'll tell their friends (and if you...

I delivered this testimony before the Arizona House of Representatives today in support of HB2005, which will give all app developers the right to choose their own payment processor, as well as protection from retaliation if they do so. It was a closely contested bill, but in the end passed the committee in a 7 to 6 vote. You can read ...