Biggest concrete stat from my WalkMe Engagements this year: 75% Error Reduction in a core process. Here's how...
Everyone wants hard numbers.
Yeah, WalkMe is helpful, it's in-app, it's easier for people. We get it.
But how much did it improve our processes?
Alright, I have one for you.
Earlier this year I helped implement WalkMe onto a core application.
(I need to be a bit vague with this.)
We had transactions taking place that were "supposed to be" in accordance with a process documented over in a separate system.
But because this process was business-specific, it was not configurable and had not been hard coded into the underlying application.
We had an internal audit team that every month rolled up and reported errors across areas from 500+ users.
We kept emailing and verbally "communicating" was the process was supposed to be but that didn't move the needle.
Vendor and app's dev team occupied with backlog a mile long so no help there.
Sound familiar?
Enter WalkMe. I love doing stuff like this:
Made an autoplaying flow where users identified their roles in the system.
These roles corresponded with various limits relative to different types of transactions.
We overlayed blockers on top of submit buttons.
When the users clicked, WalkMe read on-screen data, cross-compared their Role to the documented limits, enforced cross-checks, etc.
A few months later, errors are down by 75%.
Not bad for something that's delivered via browser extension and no-code GUI logic.
We'll take that!
What's your biggest WalkMe win from this year?
Everyone wants hard numbers.
Yeah, WalkMe is helpful, it's in-app, it's easier for people. We get it.
But how much did it improve our processes?
Alright, I have one for you.
Earlier this year I helped implement WalkMe onto a core application.
(I need to be a bit vague with this.)
We had transactions taking place that were "supposed to be" in accordance with a process documented over in a separate system.
But because this process was business-specific, it was not configurable and had not been hard coded into the underlying application.
We had an internal audit team that every month rolled up and reported errors across areas from 500+ users.
We kept emailing and verbally "communicating" was the process was supposed to be but that didn't move the needle.
Vendor and app's dev team occupied with backlog a mile long so no help there.
Sound familiar?
Enter WalkMe. I love doing stuff like this:
Made an autoplaying flow where users identified their roles in the system.
These roles corresponded with various limits relative to different types of transactions.
We overlayed blockers on top of submit buttons.
When the users clicked, WalkMe read on-screen data, cross-compared their Role to the documented limits, enforced cross-checks, etc.
A few months later, errors are down by 75%.
Not bad for something that's delivered via browser extension and no-code GUI logic.
We'll take that!
What's your biggest WalkMe win from this year?