I'll never forget this: "Why do I have two people from *REDACTED* on this call? This is costing me $500 an hour!"
Oof. Not something you want to hear when you're implementing WalkMe.
(And not something you'll say when working with me).
There is a better way...
But if you choose to buy professional services by the hour, fundamentally the focus is on time:
-- Every meeting, every email, every phone call. The meter is running.
-- How much time did that take?
-- How much time do we have left?
-- Did it really take you that long?
-- Could you have done it faster?
-- Wait, why do we have two people from *VENDOR REDACTED* on the call?
I haven't met any clients who like this and I haven't talked to any WalkMe builders who like it either.
If you're the customer, let's look at the two outcomes:
1. Your vendor runs out of time before you get the project is done. You have to go arrange for more money. Or cut the project short, skip "enablement", etc.
Or
2. You have "hours left" at the end of the year (waste). So you ask for some lower-value work to be done. Something you weren't as excited about, or you would have had it done in the first place.
Ugh, not for me. This whole setup is a mess.
All this is why when I started JMayhugh Consulting 4 years ago, I threw out the whole idea of hour tracking.
When we work together, we focus exclusively on the project.
Where's the user friction? How do we know? What does success look like? How will we measure that?
You know what you're going to get done, how long it's going to take for how much money.
And from there, we dispense with the non value added paperwork and go after it.
Need something? You have my cell phone, just call me.
I'm not trying to convince the biggest consulting companies in the world to change the way they do business.
Just shedding light on the fact that there is another approach. And in four years, all my clients have appreciated this approach.
Oof. Not something you want to hear when you're implementing WalkMe.
(And not something you'll say when working with me).
There is a better way...
But if you choose to buy professional services by the hour, fundamentally the focus is on time:
-- Every meeting, every email, every phone call. The meter is running.
-- How much time did that take?
-- How much time do we have left?
-- Did it really take you that long?
-- Could you have done it faster?
-- Wait, why do we have two people from *VENDOR REDACTED* on the call?
I haven't met any clients who like this and I haven't talked to any WalkMe builders who like it either.
If you're the customer, let's look at the two outcomes:
1. Your vendor runs out of time before you get the project is done. You have to go arrange for more money. Or cut the project short, skip "enablement", etc.
Or
2. You have "hours left" at the end of the year (waste). So you ask for some lower-value work to be done. Something you weren't as excited about, or you would have had it done in the first place.
Ugh, not for me. This whole setup is a mess.
All this is why when I started JMayhugh Consulting 4 years ago, I threw out the whole idea of hour tracking.
When we work together, we focus exclusively on the project.
Where's the user friction? How do we know? What does success look like? How will we measure that?
You know what you're going to get done, how long it's going to take for how much money.
And from there, we dispense with the non value added paperwork and go after it.
Need something? You have my cell phone, just call me.
I'm not trying to convince the biggest consulting companies in the world to change the way they do business.
Just shedding light on the fact that there is another approach. And in four years, all my clients have appreciated this approach.