Hot off the presses from the WSJ, major disconnection between CEOs and Employees in terms of how helpful AI is. Once again, it's all about Digital Adoption...
https://www.wsj.com/lifestyle/workplace/ceos-say-ai-is-making-work-more-efficient-employees-tell-a-different-story-6613ce9d?mod=hp_lead_pos11
Based on a survey of 5,000 folks, 40% of employees say AI is saving them no time, 27% less say than 2 hours a week.
If you talk to the C-suite, however, you get MUCH more optimism. 19% of C-Suite say AI usage is saving employees more than 12 hours per week.
Where's the disconnect?
Going back 10 years or so, I've seen this play out with different technologies. Robotic Process Automation, Enterprise Business Intelligence, "Citizen Developers", Enterprise Search / Knowledge Bases, etc.
Some of it is CEOs keeping up with the Joneses and not wanting to seem left out.
Some of it is middle management "yes-men" and people not telling the bosses what's really going on.
Some of it is the leadership "Reality Distortion Field". This is very like the "Field of Dreams" mentality -- "If you build it, they will come".
If, as a CEO, I just keep saying AI is really important and it's HUGE and it's going to pay dividends... Maybe it will??
This is why it's CRITICAL to have Digital Adoption at the center of your efforts.
No matter what the technology, we have to go bottom-up.
Start by understanding at a low-level the process issues / bottlenecks and understand how the new technology is going to solve those.
This is why WalkMe has the right idea. Get the AI into the employee's workflows in the applications where they are already doing work.
If we don't do that, we're just buying new tools, telling our employees to "just do it," meanwhile telling investors how great it's all going.
https://www.wsj.com/lifestyle/workplace/ceos-say-ai-is-making-work-more-efficient-employees-tell-a-different-story-6613ce9d?mod=hp_lead_pos11
Based on a survey of 5,000 folks, 40% of employees say AI is saving them no time, 27% less say than 2 hours a week.
If you talk to the C-suite, however, you get MUCH more optimism. 19% of C-Suite say AI usage is saving employees more than 12 hours per week.
Where's the disconnect?
Going back 10 years or so, I've seen this play out with different technologies. Robotic Process Automation, Enterprise Business Intelligence, "Citizen Developers", Enterprise Search / Knowledge Bases, etc.
Some of it is CEOs keeping up with the Joneses and not wanting to seem left out.
Some of it is middle management "yes-men" and people not telling the bosses what's really going on.
Some of it is the leadership "Reality Distortion Field". This is very like the "Field of Dreams" mentality -- "If you build it, they will come".
If, as a CEO, I just keep saying AI is really important and it's HUGE and it's going to pay dividends... Maybe it will??
This is why it's CRITICAL to have Digital Adoption at the center of your efforts.
No matter what the technology, we have to go bottom-up.
Start by understanding at a low-level the process issues / bottlenecks and understand how the new technology is going to solve those.
This is why WalkMe has the right idea. Get the AI into the employee's workflows in the applications where they are already doing work.
If we don't do that, we're just buying new tools, telling our employees to "just do it," meanwhile telling investors how great it's all going.