With the proliferation of AI Tools, it's easy for businesses to get distracted.

How should we improve our back-end processes?

Where does Gen AI come into play?

Should we buy a Copilot (or two) and just let employees experiment?

Here's where WalkMe has a different and I think better approach.

Companies I work with frequently have a sharepoint folder full of training PDFs.

Job aids, work instructions, whatever you want to call them.  These represent what we want employees to do and how they're "supposed" to use our applications.

If you don't have an equivalent repository, things are probably wild west at your company and that's another story.

What to do with all these documents?

Should we just point an LLM at them, let people search for answers?

Wait, what if people don't search for them?

Whatever you do with them, the question is how to get them in the flow of work:

How do you surface the knowledge to employees at the right time?  How do you get them used?  How do you make them actionable?

And there WalkMe's unique answer is IN-APP.

Whatever system, whatever documents, they need to be at the employee's fingertips in the application they're actually working in.

And with WalkMe, you can do one better and convert them from "Maps" or "Road Signs" into "Guard Rails" that prevent the app from being used incorrectly.

I don't blame companies for being curious about all the latest AI tools.

And everyone wants Jarvis from Iron Man, they can just talk to it and magically the work gets done....

But let's not lose sight of what works:

Taking your processes, breaking them down, overlaying them onto the apps people are using, removing friction from daily work.