WalkMe has a Digital Adoption Problem. There, I said it...

Oh Jeff, you misspoke! You of all people meant to say that WalkMe SOLVES Digital Adoption Problems, right?

Yes, of course. In fact, implementing WalkMe is how I’ve been helping companies navigate change for the past 4 years.

AND:

I’ve gotten a few messages this week and seen some posts to the effect that folks in the WalkMe community are having a hard time keeping up with all the changes to WalkMe itself.

Let's start with the core apps:

Announcements, Walk-Thrus, SmartTips, launchers, onboarding tasks, surveys, ActionBot.

Every engagement I’ve seen has started here, this is WalkMe 101 bread and butter.  

As we build out, we’re definitely going to do some split logic, WalkMe Data, jQuery. If we need we can get into CSS and RegEx. That’s not too bad though right?

(Your app probably has iframes but let’s talk about that later)

Oh also, the back-end analytics. Tracked Events / Engaged Elements. Err, just “Events”. And flows. 

Reports (Custom if you like) and dashboards.  Plus web hooks and integrations.

If you need them, there’s also WalkMe Desktop, Discovery, User Interface Intelligence. Forgot about those?  Talked to a Partner this week who had not even heard of them.

Now what gets a lot of advertisement lately is Learning Arc, Action Bar and Contextual AI.

AI, baby! That’s where everything is going. Contextual AI trial for WalkMe customers! Magical stuff.  

But can you even get your own bottlenecked legal department to agree to the DocuSign?

A couple of take-home points:

1. If you implement WalkMe well, there is a clear ROI from just the CORE onboarding / automation / support deflection use cases.  Don't feel bad about ONLY delivering value from the first 10 new concepts WalkMe brings to the table.

2. If you want to stay up with the art of the possible, you need to keep up! WalkMe’s R&D is charging ahead.

Here’s what you can do:

1. Participate in the WalkMe Community

2. Subscribe to the Events Page, attend every webinar you can

3. Befriend someone like me who implements WalkMe ACROSS clients and systems.

What do you think? How else do you stay on top of DAP?