These days, we hear a lot about optics. News people say, "the optics aren't good," meaning it doesn't look good. I understand what it means, but the trend is worrying.
Cultural idioms often come with ethics. Most of us wouldn't want our spouse or boss to tell us that what we're doing "doesn't look good." Adopting more formal language creates a safe distance and validates the process. A report on a politician's actions as merely having "bad optics" suggests a chess move – that dodging the truth is technique. I hope we can hold our public servants to an ethical standard not unlike at home or work.
Companies need to worry about optics, too. A conventional marketing approach seeks to find something exciting to say about what a company does. We challenge our clients to flip what they say and what they do. A healthier system, one more attuned to customers' needs today, is to claim something worthwhile and do something about it.
Examining the optics of our actions suggests self-awareness, which is a good thing. Let's commit to doing what we say, and assume that how it looks reflects reality.
Cultural idioms often come with ethics. Most of us wouldn't want our spouse or boss to tell us that what we're doing "doesn't look good." Adopting more formal language creates a safe distance and validates the process. A report on a politician's actions as merely having "bad optics" suggests a chess move – that dodging the truth is technique. I hope we can hold our public servants to an ethical standard not unlike at home or work.
Companies need to worry about optics, too. A conventional marketing approach seeks to find something exciting to say about what a company does. We challenge our clients to flip what they say and what they do. A healthier system, one more attuned to customers' needs today, is to claim something worthwhile and do something about it.
Examining the optics of our actions suggests self-awareness, which is a good thing. Let's commit to doing what we say, and assume that how it looks reflects reality.