Jason Fried

May 4, 2021

An Update

Last week was terrible. We started with policy changes that felt simple, reasonable, and principled, and it blew things up internally in ways we never anticipated. David and I completely own the consequences, and we're sorry. We have a lot to learn and reflect on, and we will. The new policies stand, but we have some refining and clarifying to do.

First, to our former colleagues: We know you'll go on to do great things. We wish you all the best. Your hard work and dedication over the years made Basecamp a better place. Thank you. We'll miss you, and we'll be rooting for you.

Second, to our staff who remains with us: We know it's tough to see colleagues leave, and we're sorry we put you through that experience, but we deeply appreciate that you're sticking with us. We have a great team in place, and it's been wonderful and inspiring to see everyone helping one another, depending on each other, pitching in wherever they can, and supporting all our customers. A deep, heartfelt thanks.

Third, to our customers: We're here and we remain committed to supporting you today, tomorrow, and in the long run. The day-to-day responsibilities of running a company do not stop. Our Technical Operations and Customer Support teams continue to ensure all our products are running smoothly, support requests are being answered, and new customer signups continue as usual.

We've been in business for 22 years, through thick and thin. We're in it until the end of the Internet. We will regroup, rebuild, and get back to the business of making great software. Thank you.

-Jason, CEO at Basecamp