I love this question. What's one thing you know about design other designers don't believe is as crucial as you? My answer this week to this would be this. One of the areas I've seen the most benefit from developing in my practice is the design handover process. I've seen happier teammates, fewer design-related bugs and better results....

There is a saying that a blank piece of paper is an artist's worst friend. When the possibilities are endless, nothing gets started, created, or finished. The same is similar in design when we get a challenge that is broad or vague. Do you go this way or that way etc, etc? When there are too many possibilities, I remind myself that I p...

A few years back I made the switch from working in Animation to Design & Technology. Honestly, I haven't looked back. When I started this transition I didn't know anyone directly who was a UX Designer. So what I did was I reached out to people I didn't know on Linkedin and at UX Meetups. Most of these relationships didn't go anywhere. ...

I personally love ideating ideas, I love convergent and divergent thinking methods from frameworks like the British Design Council Double Diamond or even more specific practices like Crazy 8's that help explore ideas quickly. A colleague at work wrote some amazing notes recently from a Pixar presentation on innovation. One of the key c...

Where I work, we have a big emphasis on experimentation as a method to testing releases of our product. Part of this process is to continually improve the process for a shopper using our product to find the items they need. When an experiment "wins" we want to see how much more we can get out of this idea. This method starts high level...

When solving a design problem it's easy to focus on the user's problem and forget about the constraints that need to be addressed by the business and the technology to solve the problem. I find myself guilty of not paying attention to detail sometimes. The below diagram is common to find in design-related articles. It illustrates that ...

This article explores a technique that helps teams find simple, elegant solutions to the projects they’re working on. The design team in AO works in a fast-moving environment. We believe it takes a village to create a great product. Involving all our digital experience teams in the design phase of projects helps us achieve excellence. ...

Sometimes the most critical part of building great products is the handover between designers and developers. It's the process of transferring one person's thoughts for a solution to another person who is going to build it. This process requires great communication. Especially if it's a one-off event. To take the pressure off this one-...